Returns/Exchanges | Shipping | Address Changes | Lost/Stolen Packages

Seconds and Flawed Pins are not eligible for exchange or returns. Standard Grade items will be considered on a case by case basis, with communication (including photographs) being exchanged exclusively via:

MADAMELEEOTA@OUTLOOK.COM

Please note, exchanges are limited to pin availability. If the item is out of stock, no credits towards future pins will be offered.

Returns are NOT guaranteed and will also only be considered on Standard Grade pins on a case by case basis. If a return is accepted, the purchaser is responsible for the return shipping.

***If you would like your Standard Grade pin to be considered for exchange or return, all communication (including photographs of the issue) must be sent via email to MadameLeeota@outlook.com within 48 hours of the items tracking number indicating it has been delivered***

Shipping cost is based on weight.

Items will be shipped within 3-5 business days of the original purchase date. Often, sooner.

Address changes are not accepted & the customer is responsible for inputting correct/accurate information upon checkout. “Drop buddies” are considered the purchaser & the item/items purchased will be sent to the address submitted at the time of check out.

If a package has been scanned and is in the custody of the postal service the customer selected at check out on Shopify, any issues are no longer the responsibility of this shop. 

If an item states it is delivered, no replacement will be sent/provided & no refunds/credits will be given.

All available shipping providers have processes available on their respective websites to support customers with package/delivery issues.

 

*all policies are subject to change & decisions/exception made are at the discretion of the shop owner.